Shop & Shipping policy

Effective date: 01/05/2024

1. General provisions

1.1. The rules of this electronic store (hereinafter - the Rules) are a legally binding document for the Buyer and the Seller, which determine the rights and obligations of the Parties.
1.2. The Seller reserves the right to change, amend or supplement these Rules at any time. The Buyer is informed about changes to the Rules on the website of the electronic store at or other domains belonging to Omegachips (MB "Omega LT").

2. Conclusion of the purchase-sale contract (Shop & Shipping policy)

The purchase-sale agreement (Shop & Shipping policy) between the Buyer and the Seller is considered concluded when the Buyer forms and submits an order for goods in the electronic store, having previously familiarized himself with these rules.

3. Seller's Rights

3.1. In the event of important circumstances, the Seller may temporarily or completely suspend the operation of the electronic store without notifying the Buyer in advance.
3.2. If the Buyer tries to harm the operation, stability and security of the electronic store or violates his obligations, the Seller has the right to limit or stop him from using the electronic store without warning.

4. Obligations of the seller

4.1. The seller undertakes to make it possible to use the services of the electronic store, the operating conditions of which are determined by these Rules.
4.2. The Seller undertakes to deliver the goods purchased by the Buyer by the delivery method chosen by the Buyer, based on the conditions established by these Purchase - Sale Rules (Shop & Shipping policy).
4.3. When, due to unforeseen circumstances, the Seller cannot deliver the goods ordered in the online store, the Seller has the right to terminate the Purchase-Sale Agreement (Shop & Shipping policy) after notifying the buyer beforehand. The seller can offer a similar product. If the buyer refuses, the seller undertakes to return the paid money within 14 (fourteen) working days.
4.4. Food items are non-refundable.
4.5. The Seller may not refund the amount paid to the Buyer until the goods are returned to the Seller or until the Buyer provides proof that the goods have been sent to the Seller, whichever occurs first.

5. Buyer's rights

5.1. The buyer has the right to purchase goods in the electronic store in accordance with these Rules.
5.2. The buyer cannot return food products unless there is a manufacturing defect.

6. Obligations of the buyer

6.1. The buyer must pay for the purchased goods and accept them in accordance with the procedure provided for in these Rules.
6.2. If the Buyer, during the delivery of the goods, refuses to accept the goods without good reasons, the Buyer must cover the costs of returning the goods at the Seller's request.
6.3. During the delivery of the goods to the Buyer, the Buyer must check the condition of the shipment and the goods(s) together with the Seller or the person who delivered the shipment.
6.4. By using the online store, the buyer confirms that he agrees with these rules of purchase and sale and must comply with them.

7. Prices of goods

The prices of goods in the online store are indicated in euros. Prices include VAT. Upon confirmation of the order, the delivery fee, if applicable, is added to the total amount of the goods.

8. Ordering and payment of goods

8.1. After visiting the online store, the buyer chooses the products he likes and puts them in the shopping cart. After creating the shopping cart, the Buyer enters the personal data necessary to fulfill the order: his name, surname, address where the goods will be delivered, telephone number and additional information that may be important for the delivery of the ordered goods. The buyer confirms that he has read these rules and confirms the order.
8.2. Payment can be made using electronic banking services of Swedbank, SEB, Luminor, Medicinos, Citadele, Šiauliai, Revolut banks, as well as Visa/MasterCard payment cards. Settlements are possible in euro currency.

9. Delivery and Returns

9.1. The buyer, when ordering goods, must provide the exact delivery address for the goods.
9.2. The buyer must accept the goods personally. If the buyer cannot accept the goods personally but the goods are delivered to the address specified by the buyer, the buyer has no right to make claims regarding the goods delivered to an inappropriate person.
9.3. The seller delivers the goods to the buyer in accordance with the terms specified in the descriptions of the goods.
9.4. The characteristics of all goods for sale are indicated in the description of each product. The seller is not responsible for discrepancies between the color, shape, or other parameters of the goods in the online store and the actual size, shape, and color of the goods due to the characteristics of the buyer's monitor.
9.5. If the buyer refuses the purchase-sale agreement of the goods, the buyer shall be refunded the full amount paid, including the buyer's paid delivery costs.
9.6. Delivery in Lithuania may take up to 4 business days, but if the product is sold out, delivery may take up to 30 business days, as indicated on the product page.
9.7. If the goods are in stock, they are ordered and dispatched to the buyer upon receipt of payment. The goods will be delivered to the address specified by the buyer. The buyer is responsible for providing accurate data for the desired product, and the seller does not assume any responsibility and does not accept returns.

10. Return of Goods

10.1. Quality goods cannot be returned. Deficiencies in sold defective goods are rectified, defective goods are replaced, and returns are made in accordance with the provisions of the Civil Code of the Republic of Lithuania.
10.2. According to the laws of Lithuania, food products are not returnable.
10.3. If the buyer accepts but later refuses to pay for the goods, the money will be refunded to the buyer's account no later than 14 (fourteen) days from the date of return of the goods to the seller, unless otherwise agreed by the seller and the buyer.

11. Final Provisions

11.1. These Terms are made in accordance with the laws of the Republic of Lithuania.
11.2. These Terms and the relations between the Parties regarding these Terms are subject to and interpreted in accordance with the laws of the Republic of Lithuania.
11.3. All disputes arising from the implementation of these Terms are resolved through negotiations. In the absence of an agreement, disputes are resolved in accordance with the laws of the Republic of Lithuania.
11.4. The Parties are released from the obligations of these Terms if their fulfillment is impossible due to unforeseen circumstances or circumstances beyond the control of the Parties (force majeure).